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Home My WebLink AboutViewPoint Government Solutions - RFP 18-CD02 - Electronic Plan Review Permitting & Inspections Software - Response  City of Milton, GA RFP for Electronic Plan Review,  Permitting & Inspections Software  RFP# 18-CD02 Contents Table of Contents……………………………………..………………02 Cover Letter.……………………………………………..………………03 Company History…………..…..……………………..………………04 Project Team……………………….…………………………..………..05 Experience and References………..……….….………………..08 Project Understanding & Proposed Solution……………09 Implementation Schedule…..……..……………………..….……16 Appendix……….……………………………..……….…………..………17 City of Milton, GA | RFP Number: 18-CD02 2 March 27, 2018 Honor Motes, Purchasing Office 2006 Heritage Walk Milton, GA 30004 Subject: RFP for Electronic Plan Review, Permitting & Inspections Software Dear Ms. Motes, ViewPoint Government Solutions is pleased to submit this proposal to the City of Milton for a new Electronic Plan Review, Permitting & Inspections Software system. We understand that the City seeks to implement a new plan review, permitting and inspections software solution with the objective of increasing the efficiency of tracking, managing, reporting, recording, sharing and archiving permits and related data. This project is being pursued in response to a growing population, tightening budgets and increasing regulatory standards. With over 20 years serving local governments, ViewPoint Government Solutions leads the permitting industry with cutting-edge solutions that are intuitive, cost-effective, and easy to implement. By actively partnering with our customers, we have developed the most intuitive and flexible permitting technology on the market. Our extensive knowledge of permitting operations and best practices inform every element of system design and development. The result is software that accommodates the complexity of permitting, while making the process simpler for both local governments and their applicants. We are confident that our technology, implementation process, and support team will exceed your expectations, empowering the City of Milton to make internal processes more efficient and collaborative, while also providing exceptional customer service to community members. Sincerely yours, Carl Anderson, Senior Municipal Relationship Manager canderson@viewpointcloud.com A More Efficient Milton Awaits. 617-577-9000 ext. 107 320 Congress Street, 5th Floor, Boston, MA 02210 viewpointcloud.com PHONE ADDRESS WEB City of Milton, GA | RFP Number: 18-CD02 3 Moving Government Forward A 20-year legacy of performance ViewPoint Government Solutions was founded in 1995 with a mission to help government agencies work better using technology. At every stage, ViewPoint has been at the forefront of government technology. At first, we leveraged GIS technology to improve municipal decision-making with better geospatial data. We then shifted to producing software to help communities of all sizes manage community development internally. And now, we’re helping communities embrace process efficiency and citizen engagement with ViewPoint Cloud, our all-in-one solution for permitting, licensing, and code enforcement. The best technology for government Much of the software used by government lags perceivably behind the best tools used by the private sector. With ViewPoint Cloud, we’ve closed that innovation gap. In 2013, we undertook an ambitious project to reimagine permitting and licensing using the cutting-edge technologies that power the modern web we know and love. Leveraging a deep commitment to design, we ensure everything we deliver to our users is the best in the industry. Our modern technology platform allows us to be nimble in serving our clients – continuously improving the product and expanding functionality based on user feedback. When you work with us, you become more than our customer, you become our partner. A nationwide movement Over the last 20 years, we have had a 100% track record of success in helping communities achieve innovation. From our headquarters in Boston, to our brand-new-for-2018 office in Los Angeles, we serve over 140 communities from coast to coast. Our team has a deep understanding of municipal issues and how to solve them, and we pride ourselves on our commitment to supporting our customers. ViewPoint municipalities shares more than just software – they share a commitment to use technology to constantly improve the way they do business in service of their citizens, their employees, and the community at large.  City of Milton, GA | RFP Number: 18-CD02 4 Project Organization Chart Project Principal Bassil SilverProcess Specialist Jocelyn MathiasenCommunity Manager Seth GreenlawCustomer Success Mgr Kal AndersonSr. Account Manager Carl AndersonSr. Data Engineer Ashley JamersonData Engineer Andrew RogersSr. System Engineer Darshan ShakyaSystem Engineer David ZhengSystem Engineer Steven TenagliaTraining & Support Liz UsherwoodCity of Milton, GA | RFP Number: 18-CD02 5 Executive Team  Bassil Silver Chief Operations Officer Bassil is a veteran operative at the intersection of government and technology, developing new ways to increase government efficiency and overseeing the rapid growth of ViewPoint as the company expanded nationwide. He holds a degree from the Berklee School of Music. Alex Pajusi Chief Technology Officer Alex is a formally-trained technologist with a specialty in design thinking. His research and design over several years led to the development of ViewPoint Cloud and the proliferation of nimble permit management for cities of all sizes. He holds a degree from McGill University in Montreal. Nasser Hajo Chief Executive Officer Nasser is an experienced government consultant with a successful track record of improving internal and public-facing local government operations. Nasser is an original Co-founder of ViewPoint and has devoted over 20 years of service to local governments. He holds a degree in civil engineering from Northeastern University. City of Milton, GA | RFP Number: 18-CD02 6 Project Team ViewPoint’s cross-functional implementation teams work with your department staff to coordinate all aspects of the implementation project. Your Customer Success Manager will be your main point of contact during the implementation phase, and the following team members will ensure your success:  Seth Greenlaw Community Manager Seth is a committed community builder who works to ensure your departmental staff feel comfortable in their day-to-day operations with ViewPoint Cloud. After go-live, he is your staff’s main point of contact. Kal Anderson Customer Success Manager Kal is a veteran client services professional who takes a personalized approach to each implementation. As customer success manager, they oversee all aspects of your implementation. Carl Anderson Senior Municipal Relationship Manager Carl is a compassionate account manager with a wealth of experience in government solution-building. Carl will ensure the long-lasting strength of your community's relationship with ViewPoint and explore new ways to improve operations over time. Ashley Jamerson Data Engineer Ashley is an expert data engineer who has migrated dozens of communities to ViewPoint from legacy systems of all sorts. Her creative approach to data management ensures ViewPoint systems offer fast, reliable data access from anywhere in the world. Darshan Shakya Product Engineer Darshan is a leading engineer in the field of government technology, developing new features to help agencies work better and engage with their citizens. His engineering prowess helps turn community feedback into high-performance features. City of Milton, GA | RFP Number: 18-CD02 7 Experience & References Dan Ralley Assistant City Manager, Upper Arlington, Ohio Dan has led the initiative to bring better permitting to Upper Arlington as part of the City’s strategic plan to improve citizen services. (614) 583-5043 dralley@uaoh.net Team Members: Carl Anderson, Seth Greenlaw, Kal Anderson, Darshan Shakya, Bassil Silver, Alex Pajusi, Ashley Jamerson Lisa Martins Permit Clerk, East Providence, Rhode Island Lisa oversees East Providence’s instance of ViewPoint Cloud, as a part of the State of Rhode Island’s groundbreaking Statewide ePermitting program. (401) 435-7722 ext 8 lmartins@cityofeastprov.com Team Members: Carl Anderson, Seth Greenlaw, Kal Anderson, Darshan Shakya, Bassil Silver, Alex Pajusi, Ashley Jamerson Eric Belford Assistant Director of Technology, City of Cambridge, Massachusetts Throughout 2017, Eric facilitated the City of Cambridge’s multi- departmental e-Permitting and eLicensing modernization effort, transitioning the City from Tyler Technologies’ EnerGov to ViewPoint Cloud. (617) 349-3208 ebelford@cambridgema.gov Team Members: Carl Anderson, Seth Greenlaw, Kal Anderson, Darshan Shakya, Bassil Silver, Alex Pajusi, Ashley Jamerson City of Milton, GA | RFP Number: 18-CD02 8 Project Understanding and Proposed Solution Training: ViewPoint will provide on-site training to City of Milton personnel that covers all aspects of the software, including but not limited to configuration, data entry, workflow/notifications, querying, reporting, administration functions and technical functions. ViewPoint staff will supply the City all necessary documentation to allow independent operation, administration and system maintenance. ViewPoint’s implementation team will receive high level familiarization training at the beginning of the project to enable them to make informed decisions regarding system configuration and use that to meet the needs of the City. ViewPoint will provide appropriate and adequate knowledge transfer, including supporting technical reference materials, to ensure that system administrators can perform required software maintenance and successfully install system patches and future software upgrades. General System Requirements: ViewPoint will provide Milton a system that includes all software, firmware, and software licenses for an operable and acceptable electronic plan review and document submittal system. ViewPoint Cloud allows for concurrent internal users. There are no limitations on the number and types of users and, and no additional costs associated for multiple users. ViewPoint Cloud is capable of full integration with ESRI’s ArcGIS version 10.5.1, Laserfiche, and Tyler Incode financial software. ViewPoint’s proposal includes full implementation of the software, including all labor, project management, installation, and basic training. The proposal includes user manuals/materials, on-going support, maintenance services, and warranty information. ViewPoint Cloud will be fully compatible with the City’s existing LAN, WAN and standard local and networked printers. The City will require a Plan Review software and document markup tools, which will natively integrate with ViewPoint Cloud. Software: Listed below are items to be provided with the system. Proposals shall acknowledge and describe all that are included, not applicable, or other. The system should have the following types of abilities and characteristics: 1. General a. On site or cloud based solutions will be accepted | ViewPoint Cloud is a cloud-based Solution b. If utilizing a cloud solution, indicate where the cloud data is stored and provide information on how the center is secure as well as the data | ViewPoint Cloud’s data is secured on the Microsoft Azure Cloud. Visit https://www.microsoft.com/en-us/trustcenter/security/azure-security for more details. c. System built using responsive design | ViewPoint Cloud features fully mobile responsive design. d. Provide a feature rich API enabling up to Bi-directional integration between permitting systems and plan review software and other required city systems | ViewPoint has reviewed the City’s requirements, and finds that bi-directional integrations are available for all of the City’s required software systems. City of Milton, GA | RFP Number: 18-CD02 9 e. Migration capabilities from the City’s current Permitting System, Meritage and Impact Fee Calculation Program. Shortlisted vendors will be given the opportunity to evaluate the databases to provide a cost to migrate the data. | ViewPoint has the capability in-house to migrate all of the City’s existing data from the listed systems. f. Ability to accommodate twenty (20) concurrent users. | ViewPoint Cloud supports an unlimited number of concurrent users via Microsoft Azure Cloud’s Load Balancer. Visit https://docs.microsoft.com/en-us/azure/load- balancer/load-balancer-overview for more information. g. ARC GIS customizable | ViewPoint Cloud features a full suite of customizations for integrated ARC GIS. h. Fully customizable permissions for common and individual users, including dashboards, workflows, etc. | ViewPoint Cloud features customizable permissions for both common and individual users, including but not limited to dashboards and workflows. i. Provide dashboards with customizable work queues | Users can quickly and easily customize their individual dashboards to filter only information and workflows relevant to their personal day-to-day operations. j. Ability to set up specific business rules | Users can quickly set up specific business rules in ViewPoint Cloud’s system settings. k. Ability to provide for parallel workflows to other departments simultaneously | The functionality to have parallel workflows simultaneously between departments is core to ViewPoint Cloud. l. Ability to provide for workflow check off sheets for customers and users with required fields | Both customers and internal users can be provided workflow check off sheets with required fields. m. Ability to provide for user password reset function based on security questions | This is standard security functionality within ViewPoint Cloud. n. Ability to bring the department to a paperless capability | ViewPoint Cloud allows municipalities to go completely paperless if they desire. o. Provide information if there are any operating system version compatibility issues | As a fully web-based solution, there are never any operating system version compatibility issues. p. Provide information if there are any issues operating on any mobile devices (Android, Apple etc.) Proposed system shall operate on IOS and Android platforms. | There are no issues for operating on mobile devices. Users will enjoy full functionality on their mobile device as they would on a desktop computer. q. Ability to phase software and processes into production over a time period defined by the City | As a best practice, ViewPoint adheres to a phased implementation approach. This time period may be defined by the City. 2. Application Submission & Payment a. Electronic application, plan, and supporting document submission | At its core, ViewPoint Cloud is a platform for electronic application, plan and supporting document submission. b. Ability to have the upload portal integrate with the City’s website | ViewPoint will seamlessly integrate with the City’s existing website under a unique subdomain, ie, “viewpointcloud.cityofmiltonga.us" City of Milton, GA | RFP Number: 18-CD02 10 c. Ability to require a valid email address for setting up user requested login | Valid email addresses are required for setting up a user requested login in ViewPoint Cloud. d. Ability for users/customers to reset own password | All users can reset their own password via a familiar process in ViewPoint Cloud. e. Automated verification of application pre-requisites, such as: i. Address Verification | Supported ii. Code enforcement issues are associated with address. For code enforcement issues the City uses Accela, GoEnforce | Supported iii. Current property tax payment. For tax payments the City uses Tyler Incode version 10. | Supported iv. Valid business license. For Business licenses the City uses Tyler Incode version 9. | Supported f. Provide easy collaboration between permit technicians and applicant (ie. email notifications, automatic comment issuance, etc.) | ViewPoint Cloud features a native, bi-directional communication tool, including email notifications, comment issuance, and more, for collaboration between permit techs and applicants, as well as others. g. Provide ability for application review prior to payment. System shall provide for multiple types of fee calculations. | ViewPoint Cloud can be configured to require review prior to payment, and can provide for any number of types of fee calculations. h. Accept electronic payments | ViewPoint Cloud accepts electronic payments natively via Stripe. 3. Plan Review NOTE: All responses assume the City will obtain pricing from ViewPoint Partner BlueBeam Revu. ViewPoint Cloud features a native integration with this software. ViewPoint will assist the City in obtaining this pricing and integrating the software with ViewPoint Cloud. Alternatively, the City can use any number of other Plan Review software systems currently on the market. After making this integration, all functionality would be performed as requested directly within ViewPoint Cloud. a. Provide concurrent document review | Concurrent document review within ViewPoint Cloud is supported via our native integration with partner BlueBeam Revu. b. Communicate markups and comments with permitting software | Markups and comments can be communicated within ViewPoint Cloud via our native integration with partner BlueBeam Revu. c. Capability to review vector PDF files | Vector PDF files can be reviewed within ViewPoint Cloud via our native integration with partner BlueBeam Revu. d. Ability to batch convert unlimited windows files, CAD or other drawings to PDF | Batch conversion to unlimited windows files, CAD or other drawings to PDF within ViewPoint Cloud is supported via our native integration with partner BlueBeam Revu. e. Ability to produce non-editable documents | Non-editable documents may be produced via our native integration with partner BlueBeam Revu. City of Milton, GA | RFP Number: 18-CD02 11 f. Overlay multiple versions of plans for comparison purposes | Multiple versions of plans may be overlaid for comparison purpose within ViewPoint Cloud is supported via our native integration with partner BlueBeam Revu. g. Ability to edit pdf content, add, delete or rotate pages. | Editing PDF content within ViewPoint Cloud is supported via our native integration with partner BlueBeam Revu. h. Provide for multiple zoom functions | Multiple zoom functions within ViewPoint Cloud is supported via our native integration with partner BlueBeam Revu. i. Calibrate to various scales | Supported via our native integration with partner BlueBeam Revu. j. Ability to provide accurate measurements within the application | This is supported via our native integration with partner BlueBeam Revu.. k. Ability to calculate square footages for any shape or size of area | This is supported via our native integration with partner BlueBeam Revu. l. Ability to save common information (stamps etc.) for use by all users as well as capability to save individual information per user | This is supported via our native integration with partner BlueBeam Revu. m. Ability to digitally/electronically mark up or redline the plans | This is supported via our native integration with partner BlueBeam Revu. n. Ability to post information to individual or multiple plan sheets | This is supported via our native integration with partner BlueBeam Revu. o. Insert digital/electronic comment on the plans | This is supported via our native integration with partner BlueBeam Revu. p. Utilize a pre-built comment library and modify this library | This is supported via our native integration with partner BlueBeam Revu. q. Enable collaboration with other reviewers as well as customers | This is supported via our native integration with partner BlueBeam Revu. r. Ability to provide real time updating | This is supported via our native integration with partner BlueBeam Revu. s. Provide ability to version control documents | This is supported via our native integration with partner BlueBeam Revu. t. Ability to export scanned pdf documents to editable office documents if needed as well as produce non- editable documents | This is supported via our native integration with partner BlueBeam Revu. u. Ability to provide electronic approval stamps, individually and in a batch. | This is supported via our native integration with partner BlueBeam Revu. v. Ability to provide a code comparison | This is supported via our native integration with partner BlueBeam Revu. w. Ability to consolidate the mark ups or redlines | This is supported via our native integration with partner BlueBeam Revu. City of Milton, GA | RFP Number: 18-CD02 12 x. Customizable notifications via email, text or other means | This is supported via our native integration with partner BlueBeam Revu. y. Electronic release of approved documents | This is supported within ViewPoint Cloud is supported via our native integration with partner BlueBeam Revu. 4. Permitting & Inspections a. Projects searchable by address, PIN, or permit number | Projects are searchable on these as well as many other criteria. b. Ability to provide workflows for all of Milton’s permit types and inspections. | ViewPoint Cloud can facilitate an unlimited number of workflows, supporting all of Milton’s permit and inspection types. c. Easy to build process rules for permit types | ViewPoint Cloud is designed to make changes as intuitive as possible, even for non-technical users. Process rules for permit types are quickly and easily built. d. File name convention that preserves City of Milton’s current permit number format | This is configurable within ViewPoint Cloud. e. Ability to relate city assigned numbers for preliminary plans, LDP plans, building plans, grading plans, and plats to each other from an address or PIN number. | This criteria is fully supported in ViewPoint Cloud. f. Migration capabilities from the City’s current permitting system Meritage | ViewPoint can migrate all data and processes from the City’s current permitting system (Meritage). g. Ability for applicants to assess status of permit through City web page | Applicants are able to track the progress of their permit applications through the City website. h. Easy access of plans through inspection process until a CO is issued | This is supported in ViewPoint Cloud. i. Ability to place a hold on a Property and all associated permits and activities (ie. c/o’s, permits, bond releases, etc.) | Holds can be placed on a Property and all associated permits/activities for any reason. j. Ability to track various types of construction bonds. | Construction bonds of various types are trackable within ViewPoint Cloud. k. Ability to track citizen issues and complaints. | Citizen issues and complaints are trackable using ViewPoint Cloud. 5. Reporting a. Provide an overview of the system’s reporting capabilities. | Reporting in ViewPoint Cloud is designed to be as powerful, simple and straightforward as possible. Users can generate an unlimited number of reports on any data object in the platform, and save them for future use, as well as export the results and send them to colleagues. Several standard dashboards are available for high-level metrics across departments. ViewPoint Cloud’s reporting engine is native to the platform. Reporting features allow users to flexibly organize their data as they see appropriate, save customized reports by user, and export data into CSV or Excel files for further analysis.. ViewPoint recognizes that the City desires for the Electronic Plan Review and Permitting Software to be fully integrated with its GIS, and will facilitate that integration. ViewPoint Cloud features a native integration with ESRI ArcGIS. ViewPoint Cloud works with or without access to the City’s GIS database. City of Milton, GA | RFP Number: 18-CD02 13 ViewPoint recognizes that the City of Milton desires that the Electronic Plan Review and Permitting Software is fully integrated with Laserfiche. ViewPoint Cloud features a native integration with Laserfiche, which will be established by ViewPoint before go-live. Security: For information on ViewPoint Cloud’s built in security via the Microsoft Azure Cloud, please visit https:// docs.microsoft.com/en-us/azure/security/azure-security Support Maintenance and Inspection: ViewPoint recognizes that the City of Milton desires to enter into a contract, automatically renewable for a total of five years, for software upgrades and support. Warranty: For Warranty information, please visit http://www.viewpointcloud.com/terms-of-service/ and http:// www.viewpointcloud.com/privacy-policy/ The database shall be built on a SQL server platform. Describe how our data can be imported to or exported from the system. | ViewPoint Cloud is built on Microsoft SQL. ViewPoint Provides the CIty with a full data set of every record in the database in Microsoft SQL Server format. All data belongs exclusively to the City. There is no cost associated with getting data back. At any time, upon request, we can provide a full archive of your ViewPoint Cloud data in CSV or SQL formats. If the contract were terminated, all data would be returned to the City of Milton and any copies/ backups deleted. Specify the number and types of users who can use the system, along with cost breakdowns for different numbers (if applicable). Based on current staffing levels, City of Milton sees a need for twenty (20) concurrent users. | ViewPoint Cloud supports an unlimited number of concurrent users at no additional cost. Describe the types and hours of support available to users. Identify minimum response times for major problems (e.g., on-site support within 4 hours). Support shall include but is not limited to free software upgrades, patches, scripts, etc. | Support is available from 9:00 am EST – 5:00 pm EST via phone, and 24/7 via web and email. Our Average Response Time is 10 minutes, and guaranteed at one hour. ViewPoint uses Intercom as its Ticketing System. Support includes, but is not limited to, free software upgrades, patches, and scripts. All support is capable of being handled remotely from our Headquarters in Boston, MA. Describe the system’s ability to grow in size as Milton grows, For example, what changes would be needed in the future as the City’s population and associated staff and assets grows? Note if there is an upper limit that would require a substantial upgrade. | As a SaaS technology deployed via an agile implementation methodology, ViewPoint Cloud is easily scalable, and as such, we work well with customers of all sizes. Our customer base ranges from populations of 2,000 on the smaller end, to over 1 million, all of which are fully customizable to the needs of each community and their specific size. Pricing changes on large ranges of population (ie, not typical of the increase in population seen over a five-year period in a given municipality) and on the number of departments using ViewPoint Cloud. The City would expect to pay more then, only in the event that additional departments desired to come onboard, barring the event that City’s population experienced a massive explosion in size. Specifically note the system’s ability to handle additional users without a negative impact on performance. | Please visit https://docs.microsoft.com/en-us/azure/load-balancer/load-balancer-overview for information on Microsoft Azure Cloud’s Load Balancer, and how this prevents negative impacts on performance during periods of high usage. City of Milton, GA | RFP Number: 18-CD02 14 Describe the amount and type of training included in the proposal. Provide line-item costs for training activities and options. It may be desirable to have a kick-off training session and then a follow-up several weeks or months into use. Identify support numbers, emails, on-line references, training manual etc. that are available. Describe successful implementation processes used in similar sized municipalities. | Although the ease of deployment and training leaves 95+% of ViewPoint Cloud customers ready to fully operate and self- administer the platform, ViewPoint does offer on-going, online training. All training is done using a blend of vendor and City resources, and a robust knowledge base is available online with training and implementation documentation. These resources can be found online via viewpointcloud.zendesk.com/hc/en-us If ever the City has a complex issue or needs additional help, ViewPoint staff is always happy to work with you to find a quick and easy resolution, and leave the team in a position to tackle similar issues on their own in the future. Given the close proximity to the City of Milton, ViewPoint staff may be able to perform in-person trainings as well, based on availability. As a best practice, ViewPoint employs a phased approach to the training and implementation process. ViewPoint’s Community Project Manager will gather application forms and permit documents to prepare pilot communities to launch ViewPoint Cloud. The ViewPoint Implementation Team will provide administrator training to the CPM, and will work with the CPM to create templates for all permit application forms and permit documents within ViewPoint Cloud. In Phase 2, the community’s CPM and the ViewPoint Implementation Team will document all workflows, fee schedules, and inspection processes. These will then be configured within the ViewPoint Cloud environment. In Phase 3, the CPM and ViewPoint Implementation Team will provide training to all City administrators and end users. Users will gain familiarity with the system and ensure accuracy of system configuration. The department will then launch ViewPoint Cloud and begin realizing the benefits of cloud e-permitting. Describe the security features associated with the system. | Hosted on Microsoft Azure, ViewPoint Cloud guarantees security and reliability, ensuring 99.99% uptime with no scheduled downtime for maintenance. Our online payment system is PCI-DSS compliant, and all interactions are secured with 256-bit HTTPS encryption, making it simple and safe to pay and transmit data in ViewPoint Cloud. All of the City of Milton’s data and documents will be stored on the Microsoft Azure Cloud, including Load Balancing, Backups, Disaster Recovery, and Database Management. The Microsoft Azure Cloud provides data replication capabilities in several geographic locations within the United States with continuous backup mechanisms and the ability to rollback to any increment in time. All data is backed up across the Microsoft Azure Cloud datacenters. The data belongs exclusively to the City. Describe the type and duration of warranties provided with the system. | For all warranty information, please visit http://www.viewpointcloud.com/terms-of-service/ and http://www.viewpointcloud.com/privacy-policy/ City of Milton, GA | RFP Number: 18-CD02 15 Install basic system and demonstrate operation Analyze requirements and plan customization Procedure modification and data conversion Execute customization plan Update internal permit processing procedures Create any required data conversion software Test and demonstrate planned functionality Convert historical data to new system Train operational staff Test and verify acceptable performance levels Test and verify - 2x anticipated initial volumes Tune system as needed. Continued testing. Final steps for implementation Final steps for decommission of existing system Testing & Validation - Data Migration Begin operational use of new system Post-implementation tuning System stabilization Ongoing post-launch support and system enhancement 6w June 2018 Sept-Oct 2018 Feb 2019 & Launch 3w Example Implementation Schedule Detail Level: Milton, GA Electronic Plan Review, Permitting & Inspections Software 3w 3w 3w 3w 3w 3w 3w 3w 3w 6w 6w 3w 3w 3w 3w ∞ 3wCity of Milton, GA | RFP Number: 18-CD0216 Appendix City of Milton, GA | RFP Number: 18-CD02 17 CITY OF MILTON REQUEST FOR PROPOSALS (THIS IS NOT AN ORDER) RFP Number: 18-CD02 RFP Title: Electronic Plan Review, Permitting & Inspections Software Due Date and Time: March 20, 2018 by 2:00 pm Local Time: EST Number of Pages: 53 ISSUING DEPARTMENT INFORMATION Issue Date: March 1, 2018 City of Milton Community Development 2006 Heritage Walk Milton, Ga. 30004 Phone: 678-242-2500 Fax: 678-242-2499 Website: www.cityofmiltonga.us INSTRUCTIONS TO OFFERORS Return Proposal to: City of Milton Attn: Honor Motes, Purchasing Office 2006 Heritage Walk Milton, Ga. 30004 Mark Face of Envelope/Package: RFP Number: 18-CD02 Name of Company or Firm Special Instructions: Deadline for Written Questions March 9, 2018 Email questions to Honor Motes at honor.motes@cityofmiltonga.us IMPORTANT: SEE STANDARD TERMS AND CONDITIONS OFFERORS MUST COMPLETE THE FOLLOWING Offeror Name/Address: Authorized Offeror Signatory: (Please print name and sign in ink) Offeror FAX Number: Offeror Federal I.D. Number: OFFERORS MUST RETURN THIS COVER SHEET WITH RFP RESPONSE ViewPoint Government Solution, Inc. 320 Congress Street, 5th Floor Boston, MA 02210 Bassil Silver Offeror Phone Number: 617-577-9000 x107 04-3285149 Offeror E-mail Address: canderson@viewpointcloud.com City of Milton, GA | RFP Number: 18-CD02 18 CITY OF MILTON DISCLOSURE FORM MUST BE RETURNED WITH PROPOSALS This form is for disclosure of campaign contributions and family member relations with City of Milton officials/employees. Please complete this form and return as part of your RFP package when it is submitted. Name of Offeror ___________________________________________________________ Name and the official position of the Milton Official to whom the campaign contribution was made (Please use a separate form for each official to whom a contribution has been made in the past two (2) years.) _____________________________________________________________________________ List the dollar amount/value and description of each campaign contribution made over the past two (2) years by the Applicant/Opponent to the named Milton Official. Amount/Value Description ________________ ___________________________________________ ________________ ___________________________________________ ________________ ___________________________________________ Please list any family member that is currently (or has been employed within the last 12 months) by the City of Milton and your relation: ________________ ___________________________________________ _________________ ___________________________________________ ViewPoint Government Solutions, Inc. None N/A N/A N/A N/A City of Milton, GA | RFP Number: 18-CD02 19 5 | RFP 18-CD02 RFP# 18-CD02 PROPOSAL LETTER (Bidder to sign and return with proposal) We propose to furnish and deliver any and all of the deliverables and services named in the Request for Proposal (RFP) – Electronic Plan Review, Permitting & Inspections Software It is understood and agreed that we have read the City’s specifications shown or referenced in the RFP and that this proposal is made in accordance with the provisions of such specifications. By our written signature on this proposal, we guarantee and certify that all items included meet or exceed any and all such City specifications. We further agree, if awarded a contract, to deliver goods and services which meet or exceed the specifications. The City reserves the right to reject any or all proposals, waive technicalities, and informalities, and to make an award in the best interest of the city. PROPOSAL SIGNATURE AND CERTIFICATION I understand collusive bidding is a violation of State and Federal Law and can result in fines, prison sentences, and civil damage awards. I agree to abide by all conditions of the proposal and certify that I am authorized to sign for my company. I further certify that the provisions of the Official Code of Georgia Annotated, Sections 45-10-20 et. seq. have not been violated and will not be violated in any respect. Authorized Signature______________________________Date_______________________ Print/Type Name_______________________________________________________________ Print/Type Company Name Here_______________________________________________ Bassil Silver ViewPoint Government Solutions, Inc. March 27, 2018 City of Milton, GA | RFP Number: 18-CD02 20 MUST BE RETURNED WITH PROPOSALS CONTRACTOR AFFIDAVIT AND AGREEMENT STATE OF GEORGIA CITY OF MILTON By executing this affidavit, the undersigned contractor verifies its compliance with O.C.G.A. § 13- 10-91, stating affirmatively that the individual, firm, or corporation which is engaged in the physical performance of services on behalf of the City of Milton has registered with, is authorized to use and uses the federal work authorization program commonly known as E-Verify, or any subsequent replacement program, in accordance with the applicable provisions and deadlines established in O.C.G.A. § 13-10-91. Furthermore, the undersigned contractor will continue to use the federal work authorization program throughout the contract period and the undersigned contractor will contract for the physical performance of services in satisfaction of such contract only with subcontractors who present an affidavit to the contractor with the information required by O.C.G.A. § 13-10-91(b). Contractor hereby attests that its federal work authorization user identification number and date of authorization are as follows: _________________________________ eVerify Number _________________________________ Date of Authorization _________________________________ Name of Contractor Electronic Plan Review, Permitting & Inspections Software Name of Project City of Milton Name of Public Employer I hereby declare under penalty of perjury that the foregoing is true and correct. Executed on ______, ___, 201__ in _____(city), ______(state). _________________________________ Signature of Authorized Officer or Agent _________________________________ Printed Name and Title of Authorized Officer or Agent SUBSCRIBED AND SWORN BEFORE ME ON THIS THE ______ DAY OF ______________,201__. _________________________________ NOTARY PUBLIC [NOTARY SEAL] My Commission Expires: _________________________________ 395451 February 24, 2011 ViewPoint Government Solutions, Inc. March 27 8 Boston MA Bassil Silver, Chief Operations Offficer *Will have notarized upon selection for contract. City of Milton, GA | RFP Number: 18-CD02 21 1 | P a g e R F P 1 8 - C D 0 2 - A d d e n d u m # 1 ACKNOWLEDGEMENT RECEIPT OF ADDENDUM #1 RFP 18-CD02 Upon receipt of documents, please email, fax or mail this page to: City of Milton Attn: Honor Motes, Purchasing Office 2006 Heritage Walk Milton, GA 30004 Phone: 678-242-2500 Fax: 678-242-2499 Email: honor.motes@cityofmiltonga.us I hereby acknowledge receipt of documents pertaining to the above referenced RFP. COMPANY NAME: ___________________________________________ CONTACT PERSON: _________________________________________ ADDRESS: __________________________________________________ CITY: _________________ STATE: ____________ ZIP: _____________ PHONE: ______________________ FAX: _________________________ EMAIL ADDRESS: ___________________________________________ ____________________________________ ______________________ Signature Date ADDENDUM #1 ViewPoint Government Solutions, Inc. Carl Anderson 320 Congress Street, 5th Floor Boston MA 02210 617-577-9000 x107 canderson@viewpointcloud.com March 27, 2018