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Home My WebLink About2_CityView's TRADE SECRETS _RFP 18-CD02Phone: 613-226-5511 ext. 2073 Fax: 613-226-3377 Email: jgeoffroy@harriscomputer.com March 14, 2018 City of Milton Community Development 2006 Heritage Walk Milton, Georgia 30004 RE: Request for Proposal No. 18-CD02 for Electronic Plan Review, Permitting & Inspections Software To Whom It May Concern, I am legal counsel for CityView, an unincorporated division of N. Harris Computer Corporation. In accordance with section 2.2 of the RFP, CityView has marked certain information as proprietary and confidential. The CityView proposal contains trade secrets and confidential commercial or financial information that CityView believes to be exempt from disclosure under Georgia's Public Records Law. CityView requests that this information not be disclosed to the public, except as may be required by law. This information is considered proprietary and confidential because it contains specific product architectural and functional descriptions. The marked product descriptions are considered and treated as trade secret by CityView. CityView requests their pricing information be treated as confidential as competitors in our market could obtain unfair advantages should they have access, as they are very often bidding on the same RFPs as CityView. Please do not hesitate to contact me should you wish to further discuss. Sincerely, Juli eoffroy Julie Geoffroy Commercial Counsel N. Harris Computer Corporation 1 Antares Drive, Suite 400 Ottawa, Ontario K2E 8C4 Phone: 613-226-5511 ext. 2073 Fax: 613-226-3377 Email: jgeoffroy@harriscomputer.com March 14, 2018 City of Milton Community Development 2006 Heritage Walk Milton, Georgia 30004 RE: Request for Proposal No. 18-CD02 for Electronic Plan Review, Permitting & Inspections Software To Whom It May Concern, I am legal counsel for CityView, an unincorporated division of N. Harris Computer Corporation. In accordance with section 2.2 of the RFP, CityView has marked certain information as proprietary and confidential. The CityView proposal contains trade secrets and confidential commercial or financial information that CityView believes to be exempt from disclosure under Georgia's Public Records Law. CityView requests that this information not be disclosed to the public, except as may be required by law. This information is considered proprietary and confidential because it contains specific product architectural and functional descriptions. The marked product descriptions are considered and treated as trade secret by CityView. CityView requests their pricing information be treated as confidential as competitors in our market could obtain unfair advantages should they have access, as they are very often bidding on the same RFPs as CityView. Please do not hesitate to contact me should you wish to further discuss. Sincerely, Juli eoffroy Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 41 A.4.1.1 CityView - ease of use (proprietary and confidential) CityView uses a single page application HTML5 architecture to create a fluid and responsive user experience. The highly visual task/activity bar, at the bottom of the screen, persists to give the user constant access to the workflow that allows them to navigate easily through the business process. Automatic synchronization of the data between all users allows people to leave screens open without the data becoming stale and requiring the user to frequently refresh the page. CityView Workspace has a modern, streamlined look-and-feel that makes the data the focal point and draws the user’s eyes to what is important to them. User security keeps the screen free of clutter and tailored to meet the needs of the individual, ensuring that what they see on the screen is applicable to the task being performed. The flowing page design allows the user to complete their work without having to navigate to different pages and it makes efficient use of the screen space, scaling to fit horizontally and allowing content to be opened in separate browser tabs so that it can span multiple monitors. CityView has been built ground-up for local government users. Therefore the system has inherently evolved to meet local government users’ needs and ease of use has always been one of those. A unique and innovative user-feedback function is included in CityView and offered to every single user of CityView and that is the “Feedback” feature. The feedback is sent directly to our back office tracking system, Microsoft CRM. We collect comments from all of our customers on the usability of the system and we use those to gather and prioritize the feedback, and use it to drive the ongoing development of the software. We pay particular attention to the “ease of use” and view this as a competitive advantage. “The software is so easy to use and customer service is excellent.” – Maureen Lesperance, Planning Coordinator, Town of Lakeshore, ON Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 42 Several examples of CityView’s user-assist follow: Right from within the software we collect usability feedback and ideas from every single CityView user. Dynamic shading of the cells that require data, to ensure thorough data entry. Additional data-capture fields display only when appropriate to the application type: Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 43 Google-like search tool makes searching the entire database simple. Collapsible panels help to minimize scrolling. Additionally, the panels can be pulled in, or removed, from user’s workspace to keep the screen clean and efficient. Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 44 Intuitive and familiar labeling helps the user know exactly what to do. Workflows, tailored to the customer’s business processes, populate the page dynamically when activities are completed. The user-interface provides a summary of next-steps and their assignments, deadlines and outcomes. It also offers a history of completed tasks and their outcomes. More information available, as needed. Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 45 A configurable dashboard provides the user with all their important information at a glance: The CityView MS Outlook Add-in allows data from CityView and Outlook to be easily shared. Attach emails, view your To-Do list, link directly to your activities in CityView, create Outlook tasks and calendar entries from your CityView tasks, and much more. “Our users are really impressed by how easy it is to use. There were many happy CityView users this morning when we introduced them to the new Outlook Add-In.” – Scott Salsbury of Blue Earth County Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 46 A Graphical Workflow Designer is included to quickly and easily maintain workflows and create new ones as your processes change Every CityView user can quickly and easily create and save the reports they need using the ad hoc report writer Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 47 A citizen-facing, adaptive interface, CityView Portal, provides information and services to your customers anytime, from anywhere, and on any modern smartphone or tablet device. A field inspector solution, CityView Mobile allows staff to easily access key CityView functionality in the field from any modern smartphone or tablet device. This provides real- time updated information to your customers “Nearly 60 percent of our inspections are now scheduled online so we had almost 4000 fewer inspection related phone calls” – Mike Boso, City of Grove City “We paid for the entire CityView Mobile system including hardware and software in just over two months just in gas savings” – Casey Armstrong, Rockingham County Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 81 Sample user and admin manuals (proprietary and confidential) Sample excerpts from CityView Connect – our Content Management System and release notes are found below and on the following pages. CityView Connect – Content Management System (proprietary and confidential) We are proud to bring to you as part of your annual maintenance benefits CityView Connect. The City will have 24/7 access to fully searchable product guides, release notes, support technology information, etc. CityView Connect Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 82 Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 83 CityView Connect – documentation fully searchable (proprietary and confidential) This website combines all of our product documentation in an easy to search, easy to read format, as well as links to our release notes, videos, and other dynamic content. The documentation is all fully searchable, so you do not need to know which manual a certain topic is discussed in. Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 84 CityView System Administrative Documentation (Proprietary and Confidential) Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 85 Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 86 Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 87 Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 88 Appendix A. Additional required information Electronic Plan Review, Permitting & Inspections Software – RFP No. 18-CD02 March 27, 2018 89