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HomeMy WebLinkAboutRESOLUTION NO. 09-03-87STATE OF GEORGIA COUNTY OF FULTON RESOLUTION NO. 09-03-87 GRIEVANCE PROCEDURE FOR CONSTITUENT ADA COMPLAINT RESOLUTION POLICIES AND PROCEDURES ADA (Americans with Disabilities Act of 1990, as amended) Nondiscrimination Policy ADA prohibits discrimination on the basis of disability. A RESOLUTION TO PROVIDE THE CONSTITUENTS OF THE CITY OF MILTON AN ADA GRIEVANCE PROCEDURE TO RESOLVE CONCERNS AND COMPLAINTS BASED ON DISABILITY BE IT RESOLVED by the City Council of the City of Milton, GA while in regular session on the 2nd of March, 2009 at 6:00 pm. as follows: WHEREAS, The City of Milton does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability; and, WHEREAS, it is the intent of The City of Milton to include persons of all abilities in every aspect of community life, The City of Milton does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities; and, WHEREAS, The City of Milton does not to discriminate on the basis of disability in its hiring or employment practices; and, WHEREAS, The City of Milton complies with all applicable provisions of The Americans with Disabilities Act of 1990 (as amended) ("ADA"), a federal civil rights law; and, WHEREAS, The City of Milton is a public agency that employs 50 or more persons, The City of Milton is required to adopt and publish grievance procedures providing for the prompt and equitable resolution of complaints alleging any action that is prohibited under those provisions of the ADA which apply to The City of Milton. NOW, THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF MILTON GEORGIA that by the passage of this resolution, the City of Milton Mayor and the City Council adopt this GRIEVANCE PROCEDURE FOR ADA COMPLAINT RESOLUTION. BE IT FURTHER RESOLVED that City of Milton Grievance Procedure for ADA complaint resolution should be followed uniformly by all City of Milton staff, elected officials, and anyone else representing the City of Milton. The Grievance Procedure should be available to all elected officials, employees, contract employees, and volunteers. RESOLVED this 2nd day of March 2009. Attest: nvocu�'�� tte R. Marchiafava, City Clerk (Seal) Approved: City of Milton Grievance Procedure For Handling ADA Disability Related Complaints from Constituents 1. Thank the complainant for contacting the City of Milton about his or her concerns. WNW 2. Tell the complainant you are sorry that he or she has experienced difficulty and that you will do your best to help them. 3. Confirm whether or not there is an emergency. If there is an emergency, follow standard emergency procedures. If not, proceed with information gathering. 4. If the person describes the nature or circumstances of the complaint, politely listen to the information, even if you do not agree with the allegation(s). IMPORTANT NOTE: If the complainant is angry, tell yourself it is simply a situation which requires a professional reaction. Separate your emotions from the situation, handle it directly with confidence, and demonstrate a professional attitude and tone of voice. 5. Listen to the allegation(s) but do not comment upon the allegation(s), except to apologize that he or she has experienced difficulty. 6. Do not make promises about what the City of Milton can or will do, other than advising the complainant that the ADA Coordinator will contact him or her promptly, if he or she will provide contact information. 7. Record the name, address, telephone number(s), and email address (optional) of the complainant. 8. Advise the complainant that his or her contact information will be promptly provided to the City's ADA Coordinator, who is responsible for the City's compliance with the ADA. 9. Provide the name and contact information of the ADA Coordinator, if requested. 10. Advise the complainant that an ADA grievance form is available to be completed by the complainant. Offer to mail a form, and advise the complainant that the grievance form ,.�. will be forwarded to the ADA Coordinator upon completion. 11. ALSO; advise the person that in addition to the standard print form, Electronic Online, Large Print, and Braille versions of the grievance form are available, and that if the person would like assistance in completing the form, the ADA Coordinator will contact them to make arrangements for completing the grievance form. 12. Tell the person the ADA Coordinator will contact them in a timely manner. 13. Contact your supervisor, the City Manager, or designee immediately and provide the complainant's information. (Supervisor, City Manager, or designee will contact the ADA Coordinator and provide information.) 14. ADA Coordinator (or designee) will contact: a. The complainant as soon as practicable, possibly within forty eight (48) hours, but not later than fifteen (15) calendar days. b. The department director or administrative designee where complaint originated. c. Other as required or deemed necessary. 15. ADA Coordinator will: a. Take appropriate steps to investigate the complaint; b. Attempt to negotiate an informal resolution by coordinating the development of resolution or reasonable accommodation(s) satisfactory to all parties. 16. ADA Coordinator will follow up on resolution or accommodation(s) as agreed. 17. All written complaints received by the ADA Coordinator, as well as all written appeals, and the relative written responses shall be retained by the City of Milton for not less than three years. Who to Contact for Help: • "" If you have questions or believe you have been discriminated against based on disability, contact the City Manager's Office, phone 678-242-2500. • Copies of the Grievance Procedure in large print or alternative formats will be modmade available upon request. RESOLVED this day of Approved: Joe Lockwood, Mayor of the City of Milton Attest: Jeanette R. Marchiafava, City Clerk STATE OF GEORGIA FULTON COUNTY CITY OF MILTON GRIEVANCE COMPLAINT FORM POLICIES AND PROCEDURES ADA (Americans with Disabilities Act of 1990, as amended) ADA Compliance Complaint Form: To be completed by complainant. Please provide us with your information by filling out this form completely in black ink or type. Use additional sheets if necessary. When this form is completed; Office of the City Manager City of Milton 13000 Deerfield Parkway, Milton GA 30004 please sign, date, and return to: building 100, Suite 107 A/B If you have questions or need help completing this form, please call 678-242-2500 and ask for the Office of the City Manager. Full Name: Date this form is completed: Complete Address: Street City State Zip code Telephone: Day: Email address: Evening: Name of complainant's representative (if different from the complainant). Representative's phone number: Day: Evening Title/ Position: This form will be provided in large print or alternative format upon request. To request an alternative format or help in completing the form, please call 678-242-2500. Date of the alleged occurrence or problem: Date: Time: Location: Did an injury occur? Yes or No (Circle one) Explain. Describe the incident or problem, including the person or persons you believe may have discriminated. (Use additional sheets if necessary.) Name of person completing this form. Please print: full name: Signature: Date: "m" Date this form was received by the City of Milton: This form will be provided in large print or alternative format upon request. To request an alternative format or help in completing the form, please call 678-242-2500.